Privacy Policy
Effective Date: 02/02/2025
Last Updated: 02/02/2025

Symphony Concrete Coatings, LLC (“Symphony Concrete Coatings,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.symphonyconcretecoatings.com (the “Site”), use our services, or interact with us in any other way (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of your information as outlined in this Privacy Policy. If you do not agree with this Policy, please do not use our Services.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. The updated policy will be posted on our Site with a revised “Last Updated” date. Your continued use of our Services after such updates constitutes your acceptance of the revised Privacy Policy.


How We Collect and Use Your Personal Information

We collect personal information from various sources, depending on how you interact with us. Below are the types of information we collect and how we use them:

Information You Provide Directly

We collect information you provide to us, including:

  • Contact Information: Name, address, phone number, and email.

  • Order Information: Billing and shipping details, payment confirmation.

  • Account Information: Username, password, and security questions.

  • Shopping Information: Items viewed, added to cart, or saved to a wishlist.

  • Customer Support Information: Messages or inquiries sent through our Services.

Information Collected Automatically (Cookies & Usage Data)

We collect certain data automatically when you interact with our Site, including:

  • Device and Browser Information: IP address, browser type, operating system.

  • Usage Data: Pages visited, time spent on our Site, and interactions.

  • Tracking Technologies: Cookies, pixels, and similar tools to improve functionality and analyze trends.

Information from Third Parties

We may receive information from service providers such as:

  • Marketing and Analytics Providers (e.g., Google, Facebook).

  • Payment Processors to facilitate transactions.

  • Advertising Partners to tailor promotions.


How We Use Your Personal Information

We use your information to:

  • Process and fulfill orders.

  • Provide customer support and respond to inquiries.

  • Send marketing and promotional materials (if opted in).

  • Improve our Services and user experience.

  • Detect and prevent fraud or security threats.

  • Comply with legal and regulatory requirements.


How We Share Your Personal Information

We may share your information with:

  • Service Providers (e.g., IT support, payment processors, shipping providers).

  • Marketing and Business Partners to personalize advertising.

  • Legal Authorities if required by law or in response to legal processes.

  • Affiliates within our corporate group.

  • During Business Transfers such as mergers or acquisitions.

We do not sell or share your personal information for targeted advertising without your consent.


Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage or disable cookies via your browser settings. However, some features of our Site may not function properly if cookies are disabled.

For details about Google-related tracking, visit Google’s Privacy Policy.


Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Access & Correction: Request access to and correction of your information.

  • Deletion: Request the deletion of your data.

  • Opt-out of Marketing: Unsubscribe from promotional emails at any time.

  • Restrict Processing: Limit how we use your personal information.

  • Withdraw Consent: If you previously consented to data collection, you may withdraw it.

To exercise your rights, contact us at [email protected] or call (781) 262-0998.


Security and Data Retention

We implement security measures to protect your data, but no method is 100% secure. We retain your information as long as necessary for business, legal, or regulatory purposes.


Children’s Data

Our Services are not intended for children under 18. We do not knowingly collect information from minors. If you believe a child has provided us with personal data, please contact us.


Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.


International Data Transfers

If you are accessing our Site from outside the United States, your data may be transferred to, stored in, and processed in the U.S. We use appropriate safeguards to protect your data when transferred internationally.


Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Symphony Concrete Coatings, LLC
50 Old Tyng Rd Unit 3
Tyngsborough, MA 01879
Email: [email protected]
Phone: (781) 262-0998


This Privacy Policy was last updated on 02/02/2025.